A diverse group of owners and managers — including representation from the military and a university — attended the most recent edition of the School of Bowling Center Management, held at the International Bowling Campus in Arlington, Texas, in April.
Conducted by BPAA’s Bowling University team and featuring a Who’s Who of bowling business experts among the presenters, the class impacted each attendee in a unique way.
Lauren Cusimano, owner of Bayou Bowl in Monroe, La., attended one of the early schools a decade ago and came back for a refresher course this year following the passing of her husband.
“The six days of information introduced us to many new ideas that are leading us into a ‘work smarter’ thought process,” Cusimano said. “I left confidant and energized thanks to learning from our stupendous instructors. Here at Bayou Bowl, we are already implementing systems and programs that we learned, including a formal written training plan and agenda for onboarding new hires. Also, the demographics pulled for each center by BPAA are guiding us on how to better market to specific clientele in our area. We are looking at our different groups and deciding what special events we can offer to them.”
Iris Joseph, assistant manager at Flamingo Bowl in McAllen, Texas, called the school “amazing” and said she came away with the realization that there is real money to be made when a bowling center has “the proper team and tools.”
Shannon Lauchnor, owner of Hampton Lanes in Northhampton, Pa., noted that she has already started to “add small touches” to the center’s operation to better engage with customers, including “asking people how they bowled and asking kids redeeming points for a prize which game in the arcade they enjoyed the most.”
Bowling University will conduct its 2023 Entertainment Center Management School Oct. 1-6. Visit bowlinguniversity.net for registration information.
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